Digital Files - Tips and Policies

Most of my digital files are available as an instant download, if the item you ordered is an instant download you will receive an email order confirmation with a download link after the item you purchased once your order has been placed. Please remember to add my email address to your contacts so you receive the emails in your inbox and they don't get lost in your spam/junk mail folder: orders@custominfinitycreations.com  Digital files that require personalization or that are too large in size to upload as an instant download will be emailed to you. If the digital file you ordered is not available as an instant download, needs personalization or changes made you will receive it within 24-48 hours depending on personalization. If you are requesting personalization or changes a proof will be emailed to you first before the final digital file. A digital file is a file that is emailed to you and you print it out yourself. If you are wanting to get it printed at a photo lab or printing company please check with them first about their printing policies before ordering to make sure you will be able to print it there as some of them have certain policies on what they are allowed to print. Refunds are NOT given if your photo lab will not print them so please make sure to check with them before purchasing.

SAVING AND DOWNLOADING YOUR FILE(S) 
*For instant downloads*: You will receive an email confirmation; on the bottom of the item you ordered there is highlighted text that says"Click to download" simply click on that link to open, right click, save as to your computer, USB flash drive or disk.
*For digital files that are emailed to you*: Click on the attachment in your email and save/download the file to your computer, USB flash drive or disk. From there you can print to your home computer, upload to an online printing vendor or take into a printing vendor to have printed for you. (Please be sure and read the recommended listing below.)

★★COMMON DOWNLOAD ISSUE FOR CELL PHONE & iPAD USERS★★
Please keep in mind that cell phone and iPad providers tend to condense/reduce attachments/files sizes. This may be due to the storage space allotted on the devices. Not sure. This may cause issues (and has with previous clients) when trying to upload to an online printing vendor as the file may no longer be the original 300 DPI file size {huge} required by online printing vendors. My recommendation is to upload/download the file(s) from a computer to eliminate this issue.

► WHY IS MY FILE NOT PRINTING CORRECTLY 

Please keep in mind that I create the files to have printed and is not responsible for the printing aspect of the files. That is solely the responsibility of the buyer due to the many variables listed below that are out of my control as you are not using my services for printing. I am in no way affiliated with the outcome. 

*Your files will print 'exactly" as they 'view'. If they look different in any way once printed, that's a technical issue with your printing vendor NOT the files sent to you as JPG and PDF files can't physically alter in any way as I only work with crisp and authentic graphics and fonts.

*When the file(s) 'view" crisply but 'PRINT" blurry, 99.9% of the time that means that the file(s) were saved incorrectly. (see first tip above SAVING AND DOWNLOADING YOUR FILE(S)

*Your printing vendor is not printing the file(s) at the best quality or as a 300dpi high resolution file. If you’re not pleased with the outcome of their printing, TELL 'THEM" YOU'D LIKE YOUR FILE(S) PRINTED AT A BETTER QUALITY or ask for a manager. It's well known that employees are not trained properly back in the printing departments of many well known retailers. It is not uncommon for your file to not print correctly. So be sure and get a manager involved if you're not satisfied.

*Your printing vendor requires borders and bleed lines. Your file does not come with borders or bleed lines.

*Do not save the file from a cell phone or iPad as your providers tend to condense the file as needed for their small devices to ensure the integrity of the file please be sure to save the file from a computer.

*Colors may vary from one computer monitor to another, quality of printer used as well as the many different types or brands of paper and ink you're printing with. I am not responsible for the resulting color variations due to the many variables involved.

PRINTING WITH ONLINE OR WALK-IN VENDORS 
Please keep in mind that I create the files to have printed and is not responsible for the printing aspect of the files. That is solely the responsibility of the buyer.

*If you are having your invitation/thank you cards printed at a photo lab, it's much cheaper to print the 4x6 size. I recommend checking out printing policies and pricing prior to ordering.

*Some printing vendors require white borders or bleed borders. My invitations and thank you cards do -not- come with them and come exactly as shown in the listings. No exception.

*If you're using an online vendor, or walk-in photo lab, to print out your printables, please call 'them" to ask about their uploading processes as I'm unaware of how that vendor may operate and is a completely different service than I offer.

*Your files will print 'exactly" as they 'view" (without any watermark lines). If they look different in any way once printed, that's a technical issue with your printing vendor NOT the files sent to you as JPG and PDF files can't physically alter in any way. For example, if the files 'view" crisply but 'PRINT' blurry, that means that the files were saved incorrectly and you're printing a lower resolution than provided to you. You will need to go back to the original files sent to you and follow the instructions provided to properly save them. If the files printed in slightly different colors, that is due to the quality of printer being used to print your items and/or how their printers/printer settings are calibrated to receive and print colors.

NOTE: If you have a lab print them, you may need to ask them to print your order without the "auto correct" so the colors print appropriately.

*Colors may vary from one computer monitor to another, quality of printer used as well as the many different types or brands of paper and ink your're printing with. I am not responsible for the resulting color variations due to the many variables involved.

★★ PRINTING COPYRIGHT IMAGES USED ON PRINTABLES ★★
(DISNEY CHARACTERS/SPORTS LOGOS)
Many photo labs are unable to print these popular party invitations/printables due to the copyright images used on them SO IT'S BEST NOT TO CALL THEM AHEAD OF TIME INFORMING THEM OF YOUR PRINTING PROJECT. Below is a listing of professional printing vendors provided by feedback received from previous clients that will help you in finding locations to print them at.

If any of the locations are unable to print your project, many of my clients will go to a different location (either same vendor down the street or different entirely) and have had great success printing.

USE A PRINTING KIOSK TO AVOID COPYRIGHT ISSUES
You can avoid such issues by using many store's printing kiosks located in their photo department. These are great because you can immediately print the cards and pay at the counter hassle free (some places like Walmart will give you free envelopes upon checking out). I've used Walmart's printing kiosk with superior results.

*POPULAR PLACES TO PRINT walgreens.com, cvs.com, vistaprint.com, Walmart, Target, Shutterfly, Sam's Club and some Costco and Kinko locations. If you upload your file(s) to snapfish.com as a one picture, no text invitation, they include envelopes.

*PLACES THAT MAY NOT PRINT- but try them just in case
Include some Walmart, Costco and Kinko’s locations and most Staples, Office Depot, Office Max locations.

*PRINTING ON 8.5"x11" SHEETS Target, Costco, Sams Club, Walgreens.com, CVS.com, Walmart, Kinkos, some Staples, Office Max and Office Depot locations

*WALK-IN PRINTING Order on CVS.com or Walmart.com and you can walk in right away to pick up your prints, some Staples, Office Max and some Office Depot locations

*OVERNIGHT PRINTING Walmart, Kinkos, some Staples, Office Max and some Office Depot locations

★★ ALL OTHER PRINTABLES ★★
I recommend Staples, Office Max and Office Depot but you can have them printed at any photo lab of your choosing.

PRINTING TIPS IF PRINTING FROM HOME 
Please keep in mind that I am ONLY responsible for creating the files to have printed and is not responsible for the printing aspect of the files. That is solely the responsibility of the buyer and are expected to have basic printing knowledge.

Your files will print 'exactly" as they 'view" (without any watermark lines). If they look different in any way once printed, that's a technical issue with your printer/printer settings NOT the files sent to you as JPG and PDF files can't physically alter in any way. For example, if the files 'view" crisply but 'PRINT" blurry, that means that files were saved incorrectly and you're printing a lower resolution than provided. If a portion of the file is printing, that's an indication that you'll need to select 'Fit To Page" in your printer settings so that it'll print the entire page. If the files are printing in slightly different colors, you might check the ink cartridges to see if they need replacement or adjust the intensity settings on your printer. Generally, these solutions always solve these common problems!

*Colors may vary from one computer monitor to another, quality of printer used as well as the many different types or brands of paper and ink your're printing with. I am not responsible for the resulting color variations due to the many variables involved.

All files are 300dpi high resolution files that are {huge} for professional printing quality, but print at the 4x6, 5x7 or 8.5x11 page sizes ONLY. If your files are printing at a different size, go back and print from the files originally emailed to you from a computer (not a cell phone or iPad) and try printing again. Be sure and 'Fit To Page" as described below (most common printing issue).

MOST COMMON PRINTING ISSUE BEFORE PRINTING go to your printer settings and look for wording that looks something like 'Fit To Page" and select that option. Otherwise, you may only print a large portion of the printable you're trying to print.

*You might also verify in the paper size settings of the software you're printing with that the page size (cardstock/photo paper) you are feeding into the printer is the size of the printable you're trying to print (either 4x6, 5x7 or 8.5x11).

*Also set your margin settings for '0" and it will automatically default to the smallest margin setting the software will allow so that as much as the printable will print for you. Photo printers allow you to print to the edge of the paper leaving no white border. Please check printer settings to change to borderless printing option.

RECOMMENDED PAPER FOR PRINTING
CARDS, INVITATIONS, SIGNS, IMAGE SHEETS
• Heavy weight premium photo paper in a soft/semi gloss or matte finish or cardstock

WHERE TO FIND ENVELOPES
You can find envelopes at Office Max, Staples, Walmart, etc. Stationary stores have the colorful packs of envelopes I've noticed. You can also google '4x6 envelope" and a plethora of choices will appear and some websites offer free shipping.
Envelopes for 4x6 Size - A-6 4.75" x 6.5"
Envelopes for 5x7 Size - A-7 5.25" x 7.25"

BEST PLACE TO GET COLORFUL, INEXPENSIVE ENVELOPES!
https://www.invitationoutlet.com/blankenvelopes.html