**If you send me an email and you don't receive a reply in 24 hrs check your spam/junk mail folder. To avoid this just add my email address email@example.com to your contacts and you will receive all of my emails in your inbox.
Payment Methods: I accept PayPal and all Major Credit/Debit Cards through my merchant account ProPay.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Payment must be made in full and have cleared before your order is shipped. If you are having any issues with PayPal, please do not hesitate to contact me and I will assist you in any way that I can.
Shipping: I am located in West Bend, WI. At this time I do not offer International Shipping, sorry for any inconvenience. Most items are shipped within 1-2 days (often times sooner) through USPS. A shipping confirmation email will be sent to you once your order has been shipped out. Most items will contain a tracking number that will be emailed to you with your shipping confirmation. I do my best to apply fair shipping costs to each order and try to keep up with the increasing shipping costs through USPS. I charge a low, flat rate shipping charge to be fair to all customers, this means that the shipping rate is the same no matter what the quantity is. I also offer FREE first class shipping on all orders over $100.
First Class (4-6 business days) Without Insurance = $4.49
First Class (4-6 business days) With $50 Insurance = $7.49
*FREE First Class Shipping on all orders over $100*
Priority (2-3 business days) Includes $50 Insurance = $10.69
Express (1-2 business days) Includes $100 Insurance = $36.39
*If you need to purchase more insurance please send me a message and I will send you a separate invoice for it.
Shipping days do not include production time. Shipping process all depends on how fast I receive payment and everything I need to process your order. For faster shipping please check your email often after you have placed your order in case I have a question about your order. Please make sure I have a valid email address for you and always check your junk mail or spam folders as well as your inbox. You can add my email address to your contacts so you will receive all of my emails in your inbox: firstname.lastname@example.org If I do not receive all the requested information your order will be delayed until I can reach you! Please be patient with the shipping time as each item is made to order. If you would like your order within a specific time please note that on order form at checkout as I am always willing to accommodate any special requests. Select the correct shipping method at time of checkout in order to receive your order in time. Refunds are not given for post office delays.
Shipping for Edible Images: Edible images are shipped in sturdy cardboard envelopes and Do Not Bend is written on both sides to ensure that your topper is not damaged during shipment. Your edible image is sealed in a plastic zip bag and a sheet with detailed instructions and tips on how to apply your topper is included. Post office delivery times will vary and we cannot be responsible for postal delays. Refunds are not given if your order is not received by your party date. I have been doing this a long time and sometimes there are unexplained post office delays, especially around any postal holiday, so please take that in account when you choose your shipping method. Shipping dates are estimates only and not guaranteed. The only service the post office will guarantee is Express Mail, and USPS suspends all guarantees between December 22-25. We know shipping is expensive, and we do not want you to pay extra shipping priorities if you do not need it, however please do not choose something cheaper and expect delivery on time. If your party is important to you, choose the shipping method you need. Remember, plan for the unexpected! Refunds are not given for damages caused by USPS so please add insurance to your order.
Damaged or Undelivered Items: Please understand once your package has been scanned and in the possession of USPS, I have no control over the operations or efficiency of the post office. I can only provide you with the tracking number for your order. I am not responsible for items lost, stolen, undelivered/delayed or damaged by the postal service. If you receive a damaged item by the postal office make sure to file a damage claim with your local post office. I am not responsible for undeliverable items so please double check the shipping address you put on the order form as orders will be shipped to that exact address. Please contact USPS in regards to lost, stolen, damaged, or delayed packages to report or file a claim 1-800-ASK-USPS (1-800-275-8777). Refunds are not given for lost, stolen, undelivered/delayed or damaged items by the post office. Items will not be replaced for free. If you would like to replace the lost, stolen, undelivered/delayed or damaged item you will need to repurchase it.
Digital File Orders: Most of my digital files are available as an instant download, if the item you ordered is an instant download you will receive an email order confirmation with a download link after the item you purchased once your order has been placed. Please remember to add my email address to your contacts so you receive the emails in your inbox and they don't get lost in your spam/junk mail folder. email@example.com If the digital file you ordered is not available as an instant download you will receive it within 24-48 hours depending on personalization. A digital file is a file that is emailed to you and you print it out yourself. If you are wanting to get it printed at a photo lab or printing company please check with them first about their printing policies before ordering to make sure you will be able to print it there as some of them have certain policies on what they are allowed to print. Refunds are NOT given if your photo lab will not print them so please make sure to check with them before purchasing.
Handmade: Most products offered by Custom Infinity Creations are individually handcrafted by myself with quality materials and care, not manufactured. Items may have subtle variations from one item to the next due to materials and handcrafting. The lifetime of each handmade item is determined by the care, wear and elements each item is subjected to. Please keep in mind that although items are made with hiqh quality materials simple wear and tear does happen. Product breakage due to pulling apart, water exposure or anything else that compromises the integrity of the material beyond normal wear is not a manufacturer's defect. Tarnishing, fading and fraying are all parts of normal wear and tear and I do not replace items due to these factors. All handmade items are accessory items only, as a maker I assume no liability. The use of the products and safety of the handlers is completely at the purchaser and/or user's discretion and responsibility.
**Please Note: Handmade items may include small embellishments that could be pulled off and pose a choking hazard. Please do not leave a little one unattended with these items. Parental supervision recommended with all handmade items.**
Color Disclaimer: Please note while I try my best to accurately display the colors as close to the exact product as possible, I can't guarantee an exact color match. Due to monitor calibrations, lighting and different devices you may be using; the colors of actual products may appear slightly different.
Return Policy: I do not accept returns on anything that is personalized, edible images or digital files unless there is a printing error on my part. So please check all proofs that are emailed to you. I do not accept returns on items not received on time due to post office delays so please choose the appropriate shipping method you need at time of checkout. Refunds are not given for lost, stolen, undelivered/delayed or damaged items by the post office. Items will not be replaced for free. If you would like to replace the lost, stolen, undelivered/delayed or damaged item you will need to repurchase it. All other items in perfect condition can be returned within 10 days for a partial refund (cost of item minus shipping charges). Shipping costs are non-refundable. Please contact me before returning to get return address as this is different than the one on your shipping label. If returning, buyer is responsible for shipping charges to ship item back.
Contact information: Email me anytime at firstname.lastname@example.org