Custom Infinity Creations
Custom Orders Accepted!
**If you send me an email and you don't receive a reply in 24 hrs check your spam/junk mail folder. To avoid this just add my email address firstname.lastname@example.org to your contacts and you will receive all of my emails in your inbox.
Payment Methods: I accept PayPal and all Major Credit/Debit Cards through my merchant account ProPay.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Payment must be made in full and have cleared before your order is shipped. If you are having any issues with PayPal, please do not hesitate to contact me and I will assist you in any way that I can.
Shipping: I am located in West Bend, WI. At this time I do not offer International Shipping, sorry for any inconvenience. Items are shipped within 2-5 days (often times sooner) through USPS. A shipping confirmation email will be sent to you once your order has been shipped out. Most items will contain a tracking number that will be emailed to you with your shipping confirmation.
First Class (4-6 business days) = FREE anywhere in the US.
Priority (2-3 business days) = $10.00 (this is a flat rate; shipping is same no matter what quantity)
Express (1-2 business days) = $30.00 (this is a flat rate; shipping is same no matter what quantity)
Shipping days do not include production time. Shipping process all depends on how fast I receive payment and everything I need to process your order. For faster shipping please check your email often after you have placed your order in case I have a question about your order. Please make sure I have a valid email address for you and always check your junk mail or spam folders as well as your inbox. You can add my email address to your contacts so you will receive all of my emails in your inbox: email@example.com If I do not receive all the requested information your order will be delayed until I can reach you! Please be patient with the shipping time as each item is made to order. If you would like your order within a specific time please note that on order form at checkout as I am always willing to accommodate any special requests. Select the correct shipping method at time of checkout in order to receive your order in time. Refunds are not given for post office delays.
Shipping for Edible Images: All edible images are shipped through an outside vendor located in Tulsa, Oklahoma. Please read there shipping policies. We ship every order protected by cardboard or a padded envelope, or both, and apply Do Not Bend stickers to ensure that your topper is not damaged during shipment. We put your topper in a sealed zip plastic bag and enclose detailed instructions and tips on how to apply your topper. Post office delivery times will vary and we cannot be responsible for postal delays. Refunds are not given if your order is not received by your party date. We have been doing this a long time and sometimes there are unexplained post office delays, especially around any postal holiday, so please take that in account when you choose your shipping method. Shipping dates are estimates only and not guaranteed. The only service the post office will guarantee is Express Mail, and USPS suspends all guarantees between December 22-25. We know shipping is expensive, and we do not want you to pay extra shipping priorities if you do not need it, however please do not choose something cheaper and expect delivery on time. If your party is important to you, choose the shipping method you need. Remember, plan for the unexpected! USPS published shipping times below, are for the continental U.S. only.
Post Office Published Delivery Times
USPS First Class Mail - 4-6 business days
USPS Priority Mail - 2-3 business days
USPS Express Mail - 1-2 days
Digital File Orders: Most of my digital files are available as an instant download, if the item you ordered is an instant download you will receive an email order confirmation with a download link after the item you purchased once your order has been placed. Please remember to add my email address to your contacts so you receive the emails in your inbox and they don't get lost in your spam/junk mail folder. firstname.lastname@example.org If the digital file you ordered is not available as an instant download you will receive it within 24-48 hours depending on personalization. A digital file is a file that is emailed to you and you print it out yourself. If you are wanting to get it printed at a photo lab or printing company please check with them first about their printing policies before ordering to make sure you will be able to print it there as some of them have certain policies on what they are allowed to print. Refunds are NOT given if your photo lab will not print them so please make sure to check with them before purchasing.
Return Policy: I do not accept returns on anything that is personalized, edible images or digital files unless there is a printing error on my part. So please check all proofs that are emailed to you. I do not accept returns on items not received on time due to post office delays so please choose the appropriate shipping method you need at time of checkout. All other items in perfect condition can be returned within 10 days for a full refund. Please contact me before returning to get return address. If returning, buyer is responsible for shipping charges.
Damaged Items: We are not responsible for items damaged by the postal service. If you receive a damaged item by the postal office make sure to file a damage claim with your local post office. Refunds are not given for damaged items by the post office.
Contact information: Email me anytime at email@example.com